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Frequently Asked Questions


1. Q- WHAT ARE YOU DOING TO FOLLOW COVID 19 GUIDELINES
A- Nightflix Drive-in Cinema and Festival will constantly monitor government guidelines and make updates to this page and communicate with our ticket holders as and when necessary. Please refer to government guidelines regarding attending with people of your own household and mixing households. We pass on this responsibility to our guests to make sure that you follow these. The safety and comfort of our guests, staff and acts is extremely important, so we have put procedures in place to make sure you have a fantastic evening without any concerns. The following FAQs will cover these procedures. While we will endeavour to ensure that all customers abide by these guidelines, we also appreciate your assistance in making sure these are adhered to and trust that our guests will behave in a safe and sensible manner. Nightflix Drive-in Cinema and Festival thank you for supporting our events and appreciate your understanding during this time.

2. Q- How will I hear the film / music?
A- The sound of the film at our Drive-in Cinema can be heard through your car FM radio system (subject to venue location). Currently our locations NOT on FM transmission are: Milton Keynes, Stoneleigh and Longmoor. Sound is heard through a speaker pack connected via AUX or headphone packs can be provided.

3. Q- What will happen on arrival?
A- On arrival, we will have a contactless vehicle check on entry and you will need to have your tickets available either printed or on your device. You will be directed to your parking spot which will be allocated on arrival. Please see the below FAQs regarding arrival times. Our car spaces have been designated at more than 2 metres apart to ensure plenty space between cars.

4. Q- Can we get out of our vehicles?
A- Guests can leave their car to visit the toilet and food and drink facilities. Our car parking spaces have been designated at 2 metres apart and you must stay in the immediate area surrounding your vehicle to adhere to social distancing guidelines. We ask that people stay in their vehicles as much as possible at our drive-in cinema events but appreciate that if you are attending our Drive-in Festival, you may want to have a dance along to our fantastic acts. That is why we are making sure there is enough space around your car for you to get out and dance in your own 'social bubble'.

5. Q- Will toilet facilities still be available?
A- Toilet facilities are signposted and available on site. We will operate with a queuing system respecting the 2-metre rule. Toilets are checked and disinfected regularly, so we appreciate your patience during this time.

6. Q- Can I arrive after the start time on my ticket?
A- The time on your ticket is the exact time the film starts, not trailers.

7. Q- Will we still be able to purchase food?
A- When it comes to satisfying your taste buds, we have that covered too! Social distancing rules will also apply when queuing for your food and drink. Please see the FAQ section below for more information regarding food and drink relevant to whether you are attending the Drive-in cinema or the Drive-in Festival. We're working hard behind the scenes to bring hot food, drinks and snacks to all of our Drive-in locations!

8. Q- How can I buy a ticket?
A- Tickets are available for our Drive-in Cinema and Drive-in Festival by selecting via the ‘Book Tickets’ section above. You can see all our LIVE music acts via the Festival link at the top of the page. Tickets can be purchased online with a Debit or Credit card. During the current situation with Covid-19, we will not be selling tickets on the door of the Drive-in Cinema* or Festival* so make sure to book! (Tickets can still be purchased at the gate on your mobile device and your mobile ticket shown to our team)

9. Q- What if the registration of my car changes between booking my tickets and the date of the event / screening?
A- If you need to update the car registration on your booking, please CONTACT US via info@nightflix.co.uk at least 24 hours in advance. Please include the details of your booking (Booking name, date, performance and original car registration number) and we will update this for you. We do however appreciate that emergencies can arise, so do not worry if you attend in a different vehicle and fail to update us, as long as you can show your valid ticket, this is fine.

10. Q- How much are tickets?
A- Ticket prices depend on the film or music act which you choose to see but are between £25 – £40 per car plus a booking fee. The ticket price is per car and not per person and there is no limit on how many people are in your car providing you do not exceed the legal limit of what is allowed and everybody has their own seat. Who gets what seat is up to you! (We cannot permit any large vehicles such as vans, buses, motorhomes or anything that is not deemed to be a ‘car’. Cars are also not permitted to have any attachments such as a trailer).

11. Q- I haven't received my ticket yet, will I need it to enter?
A- Yes. You will need to show your tickets at the entrance to be allowed in. You can either print these or show them on a mobile device. If purchasing from the website, you will need to click the link in the email. (Bookings via Eventbrite will receive tickets via email). Please also check your spam / junk mail. If you have exhausted all of these options and still cannot find your tickets, please use our CONTACT US form with the same name and email addressed used to book and we will investigate this for you. Any fraudulent use of duplicate tickets may result in you being asked to leave the event.

12. Q- Where are you?
A- We are currently based and operating our Drive-in Cinema at 6 different locations around the UK, and we're planning to bring many more up and down the country! You can find our exact locations by selecting the 'locations' option at the top of the page.

13. Q- What time can I arrive?
A- If you are attending the cinema, we suggest you arrive up to 60 minutes before your film starts. Guests arriving late may not be permitted entry to prevent disturbing other guests. If you are attending the Drive-in Music Festival, the gates will open 1 hour prior to the music starting at 6pm. The act start time is 8.30pm. This will give you plenty of time to get a good spot as they will be allocated on a first come first served basis. This will also give you plenty of time to access our food and drink offerings before the act comes on stage and soak up the atmosphere.

14. Q- Can I reserve a car space in advance?
A- We cannot reserve spaces in advance. Our event team will assign you a space on arrival and this will be dependent on available spaces at that time and the size of your car. Larger cars and SUVs may be positioned to the sides or further back but please do not panic, we make sure everyone gets a really good spot. If you have specific access requirements and need to be parked close to accessible facilities, please select the CONTACT link at the top of this page and contact us using the name and email on your booking, the event you have booked, the number plate of the car you will be arriving in and a booking reference if possible.

15. Q- Are there people on site to help me?
A- We will have a dedicated events team on site to assist with all your needs. We have been running Drive-in Cinema events for quite a while now, so our teams are very experienced and want to make sure you have a wonderful time. Our team are all in uniform and will be wandering around regularly so please find one of us at the venue (adhering to social distancing rules). Please do NOT honk your car horn or flash your lights for attention. If you need to speak to a member of our team once the performance has ended, please wait until all other cars have left and our staff will approach you to see how they can help.

16. Q- What if I need to leave before the film / show ends?
A- There will be enough space between each vehicle for you to be able to drive out if need be. Please let a member of staff know that you need to leave and they will assist you out. We also need to be made aware of your departure for any emergency evacuation procedures / health and safety purposes.

17. Q- Can I buy food and drink on site?
A- Our Drive-in cinema has the usual cinema snacks for you to enjoy. For our Drive-in Festival, we are excited to be able to supply you, with a mouth-watering choice of food vendors to satisfy your taste buds and look forward to announcing our partners soon. We will not be serving alcohol at these events. We also kindly ask that guests be mindful with any rubbish from eating and drinking. To limit the amount of people walking around the venue to litter bins at the festival, we will be supplying a refuse bag to each car on site that can be left at your spot. We kindly ask that you do not drop any litter out of your car window, we ask for as much co-operation as possible.

18. Q- Can I pay for food and drink with a Debit / Credit card?
A- Yes, we ask that all payments are made by card, to limit customer and staff contact. If you are only able to pay with cash, please be aware that dirty notes may be declined, and the correct amount would be appreciated where possible to limit the movement of monies.

19. Q- Can I bring my own food and drink?
A- We ask that you do not bring your own food and drink to any event. As our events are Drive-in's, we also want to be able to control any alcohol consumption so that we are not advocating drink-driving.

20. Q- Is there wheelchair access?
A- Our venues have accessible facilities throughout* however, if you are attending the Drive-in Festival, we must make you aware that the main covering of the area is concrete and grass (to access food and drinks). If this makes it difficult to operate your chair around the grounds, we would be happy to provide extra assistance, including if you wish to request a parking space closer to the facilities. If you wish to do this, please CONTACT US using the name and email address of your booking and supplying us with the show details you have bought tickets for and your car registration. Our arrival team can then be aware in advance and be ready to help. (*There is a slight step up to the toilet facilities at Colchester)

21. Q- Are there age ratings on screenings and LIVE acts?
A- At our Drive-in Cinema, all parties in the car must be the correct as stated by the film certification. This includes any sleeping children in your car. They must still be the required age to watch the film. All films are classified by the BBFC. The age rating for our Drive-in Festival is advised at 15+ years however this is at your own discretion. We will not refuse entry to any cars at the festival with children but ask that you be aware that the evening will end late and may be loud for some smaller children.

22. Q- How many people can I bring?
A- The price of your ticket is per car not per person. Providing that everyone fits safely in a seat and your car does not have more people than it legally allows.* We position vehicles so that everyone can have a good view of the screen and stage, however, ultimately this depends on the vehicle you arrive in and who sits where is up to you. (*Anyone found flouting this rule may be asked to leave the event.)

23. Q- Am I able to bring my dog?
A- Our Drive-in events are dog-friendly so you don't have to leave your fur friends at home! Please be aware though that our Drive-in Festival event may not be suitable for your canine cuddlies as we expect loud sounds that may affect their emotional state. We will leave this up to you :)

24. Q- What is the dress code?
A- Whether you want to come in your PJs or dress up to the nines… the choice is yours. (Let’s keep it PG though!) Fancy dress is also encouraged… surprise us! Please be aware if you are attending the Drive-in Festival, the area of the showground where the festival takes place is mainly covered with concrete and grass. Therefore, any Dancing Queens and Tiny Dancers among you may want to choose appropriate footwear.

25. Q- Can I smoke in my car?
A- We have dedicated smoking areas at each venue. You are only allowed to smoke in these areas only, including e-cigarettes and vaping devices. Please adhere to social distancing rules if using these areas.

26. Q- What if the weather is not on our side? (Drive-in Cinema)
A- We think sitting in a car in the rain watching a film is romantic, but if you don't agree you can move your booking so long as you contact us no less than 48 hours before the film start time. There are times when we need to cancel. Our screen is rated up to wind speeds of 24mph, and we may cancel if it looks like you won't get home because of snow, if it's foggy, or if our projector breaks down (it's new, but it has happened). We will assess the weather at lunchtime each day and cancel a screening if we need to. So long as you provided email and mobile phone details when you booked, you will receive a message to say the show is cancelled along with a web link so you can reschedule for any other showing (of any other same-price film) without time limit. The showtime will also display as 'cancelled' on the website.

27. Q- What if the weather is not on our side? (Drive-in Festival)
A- Oh good old British Summertime. All LIVE music events will run as scheduled unless they are unsafe to do so. If this becomes the case, we may have to postpone the event. If this happens before the event takes place, we will contact you with details of a rescheduled date or offer a refund. If this takes place during the event, all ticket holders will be contacted after the event with a selection of options to choose from depending upon whether we are able to reschedule.

28. Q- Can I record the show?
A- Recording of any film at our Drive-in Cinema is strictly forbidden and you will be asked to leave the premises immediately.

29. Q- Can I keep my engine running?
A- You can keep your engine running if you wish. If you are concerned about using your stereo or lights without your engine on, please be aware that we do have equipment on site to jump start your car if necessary.

30. Q- What happens when the show is over?
A- Our team on-site will be there to guide cars to the exit. Please follow our traffic management procedure so that we can exit everybody safely and timely. If you have any trouble with your vehicle and are unable to move, please remain stationary until all cars have departed and one of our team will visit you at your car to help.

31. Q- How can I keep up to date with all of your events?
A- Please search for us on Facebook, Twitter and Instagram as 'Nightflix'. We post all of our updates on here so give us a follow!

32. Q- Can I get an exchange or refund on my tickets?
A- We may be able to exchange your ticket for another of our events, providing that there is space and you contact us within 14 days of purchase and up to 24 hours before your scheduled film / event takes place. If this event has a higher ticket price, you will be asked to pay this difference. Unless the event is postponed or cancelled, we do not offer refunds on any tickets. If you have a valid reason why you are unable to attend, please contact us and we will endeavour to help you.

33. Q- I haven't found an answer to my question.
A- We are sorry that we have not been able to help you on this page. Please CONTACT US with your question and we will get back to you as soon as possible.